Clear, fair terms for rescheduling, cancellations and refunds across all services.
Last updated · November 2025
Students may request to reschedule a lesson with at least 24 hours’ notice.
Lessons cancelled with less than 24 hours’ notice may be charged in full.
Failure to attend a scheduled lesson without prior notice may result in the lesson being forfeited.
Students may request a refund up to 14 days before the programme begins.
Once the programme has started, refunds are generally not available except where required by law.
Membership may be cancelled at any time. Access continues until the end of the current billing period.
Annual memberships are non-refundable after the applicable cooling-off period unless required by law.
Requests relating to illness, bereavement or other exceptional circumstances will be considered on a case-by-case basis.
Get in touch
Questions about this policy? Email hello@econtutorium.com.