Policy

Refund & Cancellation Policy

Clear, fair terms for rescheduling, cancellations and refunds across all services.

Last updated · November 2025

1:1 Tuition

Rescheduling

Students may request to reschedule a lesson with at least 24 hours’ notice.

Late Cancellations

Lessons cancelled with less than 24 hours’ notice may be charged in full.

No-Shows

Failure to attend a scheduled lesson without prior notice may result in the lesson being forfeited.

Summer Academy

Before Programme Start

Students may request a refund up to 14 days before the programme begins.

After Programme Start

Once the programme has started, refunds are generally not available except where required by law.

Academy Membership

Monthly Membership

Membership may be cancelled at any time. Access continues until the end of the current billing period.

Annual Membership

Annual memberships are non-refundable after the applicable cooling-off period unless required by law.

Exceptional Circumstances

Requests relating to illness, bereavement or other exceptional circumstances will be considered on a case-by-case basis.

Get in touch

Questions about this policy? Email hello@econtutorium.com.